Privacy Policy

Privacy Policy

This Privacy Policy explains how The Boat Charter collects, uses, stores and protects personal information when you use our website, make an enquiry, request a quote or communicate with us.

We are committed to handling personal information responsibly, transparently and in line with applicable data protection laws.

1. Who we are

The Boat Charter provides private boat and yacht charter enquiry, booking and support services.

For the purpose of this Privacy Policy, “we”, “us” and “our” refer to The Boat Charter.

2. Information we collect

We may collect personal information when you:

  • submit an enquiry form
  • contact us by phone, email, WhatsApp or social media
  • request a quote
  • make or discuss a booking
  • subscribe to updates or marketing
  • use our website

The information we collect may include:

  • your name
  • email address
  • phone number
  • location or destination of interest
  • preferred charter date
  • group size
  • budget or charter preferences
  • details of your enquiry
  • payment or billing information, where required
  • communication history
  • website usage information, such as pages visited and enquiry source

We only collect information that is relevant to handling your enquiry, providing our services, improving our website or meeting our legal obligations.

3. How we use your information

We may use your personal information to:

  • respond to enquiries
  • provide quotes and charter options
  • arrange bookings
  • communicate booking details
  • liaise with vessel owners, operators, captains and suppliers
  • process payments or booking information
  • provide customer support
  • improve our website and services
  • send relevant updates or marketing, where permitted
  • keep records for administration, accounting and legal purposes
  • protect our business, website and users from misuse or fraud

4. Our lawful basis for using your information

We only use personal information where we have a lawful reason to do so.

This may include:

  • Contract – to respond to booking requests, arrange charters and provide services you have asked for
  • Legitimate interests – to manage enquiries, improve our services, operate our website and run our business
  • Consent – where you have agreed to receive marketing or allowed certain cookies
  • Legal obligation – where we need to keep records or comply with legal, tax, accounting or regulatory requirements

5. Sharing your information

We may share relevant information with trusted third parties where necessary to handle your enquiry or booking.

This may include:

  • vessel owners and operators
  • captains and crew
  • marinas and port contacts
  • restaurants, beach clubs or concierge providers
  • payment processors
  • website, CRM, email, analytics or hosting providers
  • professional advisers, such as accountants or legal advisers
  • regulators or authorities, where required by law

We only share the information needed for the relevant purpose.

6. International transfers

Because The Boat Charter may arrange charters in different destinations, personal information may need to be shared with partners or suppliers outside the UK.

Where this happens, we take reasonable steps to ensure your information is handled securely and only used for the agreed purpose.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary.

This may include keeping enquiry and booking records for customer service, accounting, legal and business administration purposes.

Where information is no longer needed, we will delete it, anonymise it or securely archive it.

8. Marketing

We may contact you with relevant updates, offers or information about our services where you have consented or where we are otherwise permitted to do so.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly.

We will not sell your personal information to third parties.

9. Cookies and analytics

Our website may use cookies and similar technologies to improve user experience, analyse website performance and understand how visitors use the site.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may require your consent depending on how they are used.

For more information, please see our Cookie Policy.

10. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or online transmission is completely secure. You should take care when sending sensitive information online.

11. Your rights

Depending on where you are located and the applicable data protection laws, you may have rights over your personal information.

These may include the right to:

  • access the personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete your information
  • object to certain uses of your information
  • ask us to restrict how we use your information
  • withdraw consent where processing is based on consent
  • request a copy of your information in a portable format
  • complain to a data protection authority

ICO guidance states that people should be told about their privacy rights and how their information is used when their personal data is collected.

12. Third-party websites

Our website may include links to third-party websites, such as marinas, restaurants, partners, payment providers or social media platforms.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before submitting personal information.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations.

The latest version will be published on this page.

14. Contact

For questions about this Privacy Policy or how your personal information is handled, please contact The Boat Charter using the details provided on the website.

If you are unhappy with how your personal information is handled, you may also have the right to contact the Information Commissioner’s Office in the UK or the relevant data protection authority in your location.

Ibiza Boat Charter
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